Article and rant detailing my extremely negative experience with business account opening and network gear order on Amazon, covering difficulty in getting customer support, difficulty setting up business account, difficulty reporting potential security issue, shipment of second-hand open-box devices instead of new items, Amazon's refusal to send replacements, problems with the process of used items collection and associated refund, barrage of auto-generated emails, zero customer care, my subsequent decision to shop local, other details, and more
  • nyan@lemmy.cafeEnglish
    231·
    2 months ago

    Amazon lost its way when in started acting as a storefront for others, rather than a bookstore. In other words, a good twenty years ago.

    Tech gear in particular is one of the things that’s extremely risky to order from there (along with food, meds, and anything for babies/small children), as there are a lot of fraudulent or damaged goods mixed into their supply. Go to a specialist supplier instead. Newegg isn’t great, but at least they don’t appear to mix inventory from different sellers the way Amazon does.